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problem with fib calculator

Hello. I just found your web site from doing a google search. When I put in the numbers I'm only getting resistance but not support calculations. Am I doing something wrong? For example when I put in 14.38 and 8.78 I get 10.92, which is the .382 resistance. But .382 support is at 12.24, which I'm not getting. Please help.
The figure that you're talking about is showing up at the .618 level which is 1 - .382:

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Fib Calculator troubleshooting.
Thank you for the clarification, but it would be nice if there was a quick way to get the support numbers without having to do an intermediate step.