October 6, 2005
Without Henry Ford, our country would not be the America we know today. His obsession with reducing costs and improving productivity allowed him to build the first automobile that ordinary people could afford and led to the construction of a vast network of roads and highways that gave birth to today’s mobile society. It also set the stage for total quality management and continuous improvement programs that are prevalent in the automotive industry today. We would all be well advised to take a page from the lessons that the automotive industry has learned in recent years. An obsessive focus on the needs and wants of our customers allows us to become an indispensable part of their lives, but nothing is forever. Continuous improvement is expected in virtually every industry, and quality is the minimum requirement in today’s global economy. Leaders are those who significantly outperform the competition in every aspect of the business.