Total Quality Management (TQM)
Definition of 'Total Quality Management (TQM)'
TQM has been around for many years, but it gained popularity in the 1980s, when Japanese companies began to outperform their American counterparts in a number of industries. Japanese companies were known for their high quality products and services, and many people believed that their success was due to their focus on TQM.
TQM is based on a number of principles, including:
* Customer focus: The goal of TQM is to satisfy the needs of customers. This means understanding what customers want and delivering products and services that meet their expectations.
* Continuous improvement: TQM is a never-ending process. There is always room for improvement, and TQM encourages companies to constantly look for ways to improve their products, services, and processes.
* Employee involvement: TQM is based on the belief that everyone in a company has a role to play in improving quality. Employees are encouraged to participate in quality improvement efforts, and they are given the tools and resources they need to be successful.
* Teamwork: TQM is a team effort. It requires cooperation and collaboration between all levels of the organization.
* Leadership: TQM requires strong leadership from top management. Leaders must be committed to quality, and they must create a culture that supports TQM.
TQM has been shown to be effective in improving the quality of products and services, as well as the efficiency of processes. It can also lead to increased customer satisfaction, reduced costs, and improved employee morale.
There are a number of tools and techniques that can be used to implement TQM, including:
* Quality control: This involves monitoring and measuring the quality of products and services to ensure that they meet customer expectations.
* Quality assurance: This involves taking steps to prevent defects from occurring in the first place.
* Quality improvement: This involves identifying and implementing ways to improve the quality of products and services.
TQM can be a complex and challenging undertaking, but it can be very rewarding. If implemented correctly, TQM can help companies to improve their performance and achieve long-term success.
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